Incident & Issue Management Analytics
MTTD
2.3m
-18%
MTTR
12.5m
-25%
Auto-Resolved
87%
+12%
Manual Interventions
48
13%
Recurrence Rate
3.2%
-8%
Critical Severity
12
+2
Incident Trend
Resolution Method
AI Agent Effectiveness
Success Rate
94.8%
Excellent
Actions/Incident
2.8
Avg
False Actions
2.1%
Low
Rollback Rate
1.3%
Minimal
Confidence Score
0.92
High
Override Rate
5.2%
Review
AI Agent Performance
Actions Per Day
Alert Noise & Signal Quality
Alert-to-Incident
3.2:1
Improved
Deduplication Rate
68%
High
Actionable Alerts
32%
Filtered
Alert Bursts
8
Detected
Correlated Clusters
24
Active
Alert Volume & Deduplication
Automated Remediation Analytics
Total Remediations
197
+18%
Success Rate
95.2%
Excellent
Avg Time
4.2m
-22%
Failed
9
4.8%
Rollbacks
3
1.5%
Remediation by Service
API Gateway
45 actions
96% success
Database
38 actions
94% success
Cache
52 actions
98% success
Load Balancer
28 actions
92% success
Message Queue
34 actions
95% success
Root Cause & Pattern Intelligence
Root Causes Identified
79
This week
Repeat Patterns
12
Recurring
Change-Induced
18
23%
Known Issues
85%
Matched
Novel Issues
15%
Learning
Top Root Causes
Predictive & Preventive Analytics
Predicted Incidents
13
Next 24h
Capacity Risk
28%
Moderate
SLA Breach Risk
12%
Low
Preventive Actions
34
This week
Avoided Incidents
28
82% accuracy
Prediction Accuracy
Business Impact Analytics
Downtime Avoided
8.5h
This month
SLA Compliance
99.94%
Target: 99.9%
Revenue Protected
$2.4M
Estimated
Customer Impact Min
142
Total
Observability & System Health
CPU Avg
52%
Normal
Memory Avg
68%
Normal
Latency p95
125ms
Good
Error Rate
0.12%
Low
Throughput
8.5K
RPS
System Metrics
AIOps Logs & Auditability
Decision Logs
1,842
This week
Action Logs
5,234
Executed
Approval Logs
127
Required
Rollback Logs
9
Triggered
Recent Decision Logs
14:32
INC-2801
Auto-restart service
Memory leak detected, historical success rate 98%
14:18
INC-2799
Scale up instances
CPU threshold exceeded, capacity planning model triggered
13:55
INC-2795
Apply rate limiting
DDoS pattern detected, similar to incident INC-2720
Natural Language / Voice Interaction Analytics
Questions Answered
1,004
+15%
Resolution via Chat
88%
High
Voice Usage
42%
Growing
Text Usage
58%
Preferred
Avg Conv Length
4.2
Messages
Questions & Resolutions
Interaction Method Trend